Last Updated: August 4, 2026
Thank you for shopping with Smart Hub. This Shipping Policy explains how we process, ship, and deliver orders within Egypt.
1. Shipping Coverage
Smart Hub currently delivers to all major cities and governorates across Egypt.
Delivery availability may vary depending on the customer’s location and the selected shipping service.
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2. Order Processing
Orders are processed after:
– Order confirmation.
– Payment confirmation (when applicable).
– Product availability verification.
Processing time is typically 1–2 business days.
Orders placed on Fridays or public holidays will be processed on the next business day.
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3. Delivery Time
Estimated delivery times are:
Location| Estimated Delivery
Cairo & Giza| 1–2 Business Days
Alexandria & Delta| 2–4 Business Days
Upper Egypt & Canal Cities| 3–5 Business Days
Delivery times are estimates and may vary due to weather conditions, courier delays, holidays, or circumstances beyond our control.
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4. Shipping Fees
Shipping fees are calculated based on:
– Delivery location.
– Package size and weight.
– Courier charges.
The shipping cost will be displayed during checkout before payment is completed.
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5. Order Tracking
Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp (when available).
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6. Delivery Requirements
Please ensure that the following information is accurate:
– Full Name
– Phone Number
– Complete Address
– Governorate
– City
– Building Number
– Floor & Apartment (if applicable)
– Nearby Landmark
Incorrect or incomplete information may delay delivery.
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7. Failed Delivery
If delivery cannot be completed because:
– The customer cannot be reached.
– The address is incorrect.
– The customer refuses the shipment.
The order may be returned to Smart Hub. Additional shipping charges may apply for reshipment.
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8. Damaged Shipments
Please inspect your package upon delivery.
If the package appears damaged or opened, notify the courier immediately and contact Smart Hub within 48 hours with photos of the package and product.
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9. Digital Products
Software licenses, activation keys, subscriptions, and digital services are delivered electronically via email or other agreed communication methods and are not subject to physical shipping.
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10. Shipping Delays
While Smart Hub strives to deliver orders on time, we are not responsible for delays caused by:
– Courier companies.
– Weather conditions.
– Public holidays.
– Government restrictions.
– Force majeure events.
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11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Smart Hub
Email: info@smart-hub-eg.com
Phone:
+20 122 252 2087
+20 106 964 6885
