Last Updated: August 4, 2026

At Smart Hub, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for returns, replacements, cancellations, and refunds for products and services purchased from Smart Hub.

1. Physical Products

You may request a return or replacement within 14 days from the date of delivery, provided that:

– The product is unused and in its original condition.

– The original packaging, accessories, manuals, and invoice are included.

– The product has not been activated, installed, or damaged.

– The product is eligible for return under applicable Egyptian consumer protection laws.

Products that are damaged due to misuse, unauthorized repairs, improper installation, or physical damage are not eligible for return or refund.

2. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact Smart Hub within 48 hours of receiving your order.

To process your request, please provide:

– Your order number.

– A description of the issue.

– Photos or videos showing the product and its packaging.

After reviewing your request, Smart Hub may offer a replacement, repair, store credit, or refund, depending on the circumstances.

3. Digital Products & Software Licenses

Software licenses, activation keys, subscriptions, downloadable products, and digital services are non-refundable once they have been delivered, activated, or accessed.

Refunds may only be considered if Smart Hub is unable to deliver the purchased digital product or service.

4. Website & Software Development Services

Payments made for website development, mobile application development, software development, technical support, hosting setup, or other digital services are generally non-refundable once work has started.

If a project is cancelled after work has begun, Smart Hub reserves the right to deduct the value of completed work and any third-party expenses before issuing any applicable refund.

5. Special Orders

Customized products, special-order items, configured devices, and products ordered specifically for a customer cannot be returned unless they are defective.

6. Order Cancellation

Orders may be cancelled before shipment or before work begins.

Once an order has been shipped, customized, activated, or work has commenced, cancellation may not be possible.

7. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Please allow 7–14 business days for the refund to be processed, depending on your bank or payment provider.

Shipping fees, payment processing fees, and completed service charges are generally non-refundable unless otherwise required by law.

8. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Smart Hub

Email: info@smart-hub-eg.com

Phone: +20 122 252 2087